Role Category: IT, Network & Engineering Roles

Overview:
Combines automation, infrastructure management, and security practices to build resilient, secure, and scalable digital environments supporting continuous deployment.

Core Responsibilities:

• Develop and maintain CI/CD pipelines for application builds, testing, and deployment.
• Automate infrastructure provisioning using tools like Terraform, Ansible, or Kubernetes.
• Implement and monitor security controls including firewalls, endpoint protection, and threat detection.
• Conduct vulnerability assessments, penetration testing, and risk mitigation.
• Manage identity and access management (IAM), encryption, and compliance frameworks.
• Collaborate with developers, IT, and security teams to ensure secure DevOps practices.
• Respond to incidents, perform root cause analysis, and apply security patches. 

Overview:
Designs, implements, and optimizes database and cloud infrastructure to support application scalability, data integrity, and business continuity.

Core Responsibilities:

• Administer databases (SQL, NoSQL) including configuration, tuning, and backups.
• Design and deploy cloud infrastructure (AWS, Azure, GCP) for applications and services.
• Implement data storage, replication, and disaster recovery strategies.
• Optimize database performance, indexing, and query efficiency.
• Manage cloud resource provisioning, cost optimization, and security controls.
• Collaborate with development teams to integrate cloud-native solutions.
• Ensure compliance with data privacy, governance, and industry standards. 

Overview:
Provides frontline technical support and manages core IT systems to ensure the availability, security, and efficiency of hardware, software, and user environments.

Core Responsibilities:

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues.
• Configure and maintain endpoints, servers, and IT assets across the organization.
• Manage Active Directory, email systems, and user account provisioning.
• Troubleshoot operating system, application, and access-related issues.
• Support IT projects including system upgrades, migrations, and new deployments.
• Maintain documentation for IT processes, policies, and troubleshooting guides.
• Ensure compliance with cybersecurity protocols and data protection standards.

Overview:
Designs, implements, and maintains enterprise network and telecommunications infrastructure to ensure secure, reliable connectivity across systems, locations, and devices.

Core Responsibilities:

• Design and configure LAN/WAN networks, switches, routers, firewalls, and VPNs.
• Maintain VoIP, unified communications, and telephony systems.
• Monitor network performance, security, and uptime using network management tools.
• Troubleshoot connectivity, bandwidth, and configuration issues.
• Implement network segmentation, QoS, and security policies.
• Support scalability for cloud, remote work, and hybrid infrastructure environments.
• Collaborate with vendors and service providers for network upgrades and troubleshooting.